Booking Confirmation
A booking is considered confirmed once the required booking information has been received and any applicable advance payment or full payment has been successfully completed.
Customers are responsible for providing accurate contact information, travel dates, number of travellers, pickup details, and other information required to arrange the booking.
Cancellation by the Customer
If you need to cancel your booking, please contact Taj Tour Agra as soon as possible using the contact details provided on our Website.
The applicable refund will depend on:
- The type of tour or service booked
- The cancellation notice period
- Whether tickets, transportation, accommodation, guides, or other services have already been reserved or paid for
- Cancellation terms imposed by third-party service providers
Unless a different cancellation policy is specifically mentioned on the relevant tour/package page or booking confirmation, the following general cancellation schedule may apply:
This information helps us understand how visitors use our website and improve its performance, security, and user experience.
| Cancellation Time | Refund |
|---|---|
|
More than 7 days before the scheduled tour |
100% Refund
Best Refund
Subject to non-refundable third-party charges |
|
3–7 days before the scheduled tour |
Up to 75% Refund 75% |
|
24–72 hours before the scheduled tour |
Up to 50% Refund 50% |
|
Less than 24 hours before the scheduled tour |
No Refund Non-Refundable |
| No-Show | No Refund Non-Refundable |
Non-Refundable Services
Certain services may be non-refundable after booking or payment, including but not limited to:
- Entry tickets purchased in advance
- Train, bus, flight, or other transportation tickets
- Hotel reservations with non-refundable terms
- Special-event or attraction tickets
- Third-party services with non-refundable charges
- Customized arrangements that have already been confirmed or paid for
Any applicable non-refundable charges will be communicated where reasonably possible before or at the time of booking.
Rescheduling a Tour
Customers may request to change their tour date by contacting us as early as possible.
- Availability
- The type of tour booked
- Availability of transportation, guides, tickets, and other services
- Third-party booking conditions
- Any additional charges resulting from the change
A rescheduling request does not automatically guarantee availability on the requested date.
Cancellation by Taj Tour Agra
In certain circumstances, Taj Tour Agra may need to cancel or significantly modify a booking due to circumstances such as:
- Unavailability of essential services
- Government restrictions
- Severe weather
- Natural disasters
- Safety concerns
- Unexpected operational issues
- Events beyond our reasonable control
Weather and Unforeseen Circumstances
Travel experiences can occasionally be affected by weather, road conditions, local restrictions, strikes, public events, or other circumstances beyond our reasonable control.
Where reasonably possible, we will work with customers to find an alternative date or arrangement.
The availability of a refund will depend on the circumstances and the cancellation terms applicable to the affected services.
No-Show Policy
A customer will generally be considered a no-show if they fail to appear at the agreed pickup location or meeting point within the specified time and do not contact us within a reasonable period.
No-shows are generally non-refundable.
If you are delayed or unable to reach the pickup location on time, please contact us immediately. We will make reasonable efforts to assist, subject to availability and operational constraints.
Late Arrival
If a customer arrives late and the scheduled tour or service has already commenced, the tour may continue without the customer.
Late arrival may result in:
- Reduced tour duration
- Missed sightseeing locations
- Additional transportation charges
- Cancellation of the remaining service
Such circumstances may not qualify for a refund.
Refund Process
Once a refund has been approved, we will initiate the refund using the applicable payment method or process.
Depending on the payment provider, bank, or financial institution, the time required for the refunded amount to appear in the customer's account may vary.
Any applicable transaction, payment-processing, cancellation, or third-party charges may be deducted from the refundable amount where permitted and applicable.
Partial Refunds
If only part of a booking is cancelled or a particular service cannot be provided, the refund will be assessed based on the unused portion of the booking and any amounts that are recoverable from third-party providers.
A partial refund is not automatically guaranteed.
Changes Requested by the Customer
Requests to change:
- Tour date
- Number of travellers
- Pickup location
- Vehicle type
- Hotel
- Tour itinerary
- Additional services
may result in additional charges or changes to the booking price.
Any such changes are subject to availability and confirmation by Taj Tour Agra.
Third-Party Services
Some tours may involve services provided by independent third parties, including hotels, transportation operators, attraction/ticket providers, guides, restaurants, or other travel-service providers.
Where a third-party provider has its own cancellation or refund terms, those terms may apply to the relevant part of your booking.
How to Request a Cancellation
To request cancellation or rescheduling, please contact Taj Tour Agra with:
- Booking name
- Booking/reference number, if applicable
- Tour/package name
- Scheduled travel date
- Contact number or email address
- Reason for cancellation, if required
Cancellation requests should be submitted using the contact information provided on our Website.
Disputes and Concerns
If you believe that a refund has been incorrectly calculated or you have a concern regarding a cancellation, please contact us so that we can review the booking and circumstances.
We will make reasonable efforts to resolve cancellation and refund concerns fairly and promptly.
Policy Updates
Taj Tour Agra may update this Cancellation & Refund Policy from time to time to reflect changes in our services, booking processes, or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Important Notice
Cancellation and refund conditions may vary depending on the tour, package, tickets, transportation, accommodation, and other services included in your booking.
Please check the cancellation terms provided on your specific booking confirmation before making a cancellation request.
